Returns
Return & refunds
You can return products for any reasons up to 14 days after receiving your order. Returns are accepted for discounted items and provided that the product is in its original condition, in original package and that all the tags are still attached.
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For hygiene reasons, products such as socks and compression socks, stockings and thighs cannot be refund if they are used. When returning such a product, the package must be unbroken and the product completely unused. If you wish to make a return: You as a customer will stand for the return cost, and the return fee is 5€.
You can find your return parcel in your email, (in the delivery email). If you can´t find your return parcel or need a new one, or don´t have the ability to print the parcel – you can contact our customer service. As soon as your return reaches our warehouse and has been processed by us, we will issue a refund. Once we have processed your return, you will receive a return-email.
You will then receive your refund within two to five working days, depending on what payment you have chosen. Complaint or reclaiming a product In case of a complaint, always email info@flawlesswalk.com to inform us about the complaint.
If approved, any of the following is happening:
- the product is repaired if possible
- you as a customer are replaced with a new, identical or equivalent product;
- you as a customer get the money back.
Refunds will be made as soon as possible, but no later than xx days after we have received the item.
How do I make a return?
To change your product, or to make a return you need to print out and fill in the return form with the product(s) you wish to return to us. The item you wish to return or exchange need to be in its original condition with labels and packing. Due to hygiene reasons we cannot accept an opened or used item. As soon as we´ve received your return, your refund will be processes. Note that a return cost is 5€ and it will be deducted from the total refunded amount. Please not that it might take up to at least 14 working days for your return to be processed.
Lost your return form?
Don’t worry! If you don’t have your return form, please contact us via mail at info@flawlesswalk.com and we will send you a new form.
For NON-EU customers, please contact us to get your return label and commercial invoice and for further instructions. You still need to fill out the return-form that came with your package and place it together with your returned products as per instructions above.
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